Help & Support

I cannot get in to my saved account. I have tried everything please help?

Claramae_1Claramae_1 Member Posts: 1
I have reinstalled the app. I tried switching the toggle to fb and it won't show the accounts that I have. It only shows that I am level 1. When my saved account is actually level 50. Please help me I really need my account to be fixed

Answers

  • Hutch_MattHutch_Matt Hutch Staff Posts: 289 admin
    Hello,
    Ok no worries, I'm sure we can help.  Do you remember which save location you were using before?
    Try toggling each of the save locations and if you have existing progress saved there then you will be see a save conflict showing your old progress.  Switch back to it to continue on from where you left off.
    If that doesn't work then we'll need some more information and it will be best to contact us via help & support in the game's settings menu - if you do so, mention that you spoke to us in the forum and you will be fast tracked to tech support.
    Thanks
  • bugg1969bugg1969 Member Posts: 1
    I cant get on my saved game either. I also spent money on in game purchases.
  • Hutch_DemorphicHutch_Demorphic Hutch Staff Posts: 553 admin
    Hey Bugg1969, the advice above from Hutch_Matt applies to you too. Please see if this helps and if not, follow the in-game help & support option. Thanks!
  • NICOEMPEROR666NICOEMPEROR666 Member Posts: 1
    Tengo el mismo problema ,necesito que restauren mis datos , no quiero dejar de jugar :c

  • Hutch_DemorphicHutch_Demorphic Hutch Staff Posts: 553 admin
    Póngase en contacto con nosotros en el juego. Es la mejor manera.
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