Hutch_Matt admin

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Hutch_Matt
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Hutch Staff
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  • Re: Got 3 stars in level 60

    They sure are.  Nice job!
  • Re: I lost my account progress

    Hi Nabtune, I'm sorry to hear that but don't worry our customer support team will be able to restore it for you.
    Please contact them via help & support in the game's settings menu and let them know what you have lost.
    Thanks
    Matt
  • Re: Help - need more memory to run raceoff?

    Hey cheetaspeeder.  The memory use is more to do with how much RAM the device has - rather than storage space.  A device has a certain amount of RAM to share around anything that is running, be that the operating system itself, or the other apps running on the device.  
    Hot Wheels doesn't actually use too much memory when it is running so if you are finding the game crashing I suspect it would be because there are too many other apps running in the background - or that one of those other apps has a memory leak which has caused a memory shortage.
    I would suggest rebooting the device and seeing if that helps.  If the game continues to crash then let us know via help & support in the game's settings menu and we'll investigate further.
  • Re: NEXT UPDATE !

    As an update, we have actually decided to split the next planned release into two separate releases.  This will mean you have new content in your hands a little faster, and also gives us some more time to polish the new feature I had mentioned.  We're looking at releasing part 1 of this update Mid-July
  • Re: Why does this game cheat?

    I can assure you that it does not.  It is not a programmed AI but actually ghosts that we have recorded ourselves, playing in the same cars and in the same ways you all do.
    If it appears to get a speed boost then try to stay with it during a run and see what they do differently to you.  It may be that they are slowing down a bit in places to get as smooth a jump/landing as possible.