Best Of
Re: MG Metro 6R4 Finals - Dodge (Event)
01718 said:evilprofesseur said:I'm gonna need you to elaborate on this one01718 said:Unpopular Opinion: It is not a support issue, if you finish in T2 because the servers didn't hold up.An attempt of a positive definition:I would say that support should be contacted if there is an individual problem that is not induced by a mistaken user. For example, if you buy a pack and the game charges you twice the displayed amount of cash or gold, I would contact the support. However, I would probably not contact the support if I already found out that the error is known to the developers. I would only do so, if they ask me to make a claim, because I would expect them to fix it. However, if I get the impression that there is no automated process, I would contact support.I would also contact support if there is some set of typical support cases (for example there was a support rule about accidentally sold high end cars some while ago. That is a user induced problem, however if support wants to deal with these issues out of compassion, I of course can only agree to it).I would also contact the support team if I believe to have found a yet unknown bug (bug reporting), unless there is a different way to report bugs.I might also contact support if I observe some kind of fraud or cheat system on other players, unless there is a different way to report cheaters.If I kept thinking about it, I might identify other reasons why I might ever want to contact support.However I feel very strongly that missing out on prices because servers lag for everyone is not a good reason for support, because(a) I believe that the server issues are somewhat ubiquitous near the end of important events. There was someone claiming that only Euro servers were affected and that Euro players in so called mixed brackets had a disadvantage. (I don't know if this is true which does not mean that I doubt this observation.)(a) players and probably even the support team will have a hard time to prove, that a player would have won matches if he had the chance to play them.(b) it is completely unclear who would be eligible for what kind of compensation. Say I'm 60 points behind and now I claim I didnt reach T1 because of server issues. Is that plausible?(c) support would be drowned with requests. I believe drowning the support with petty requests distracts them from real issues and might likeley even require Hutch to employ more support staff and less development staff.(d) I personally don't like the idea that those players who complain get a reward and those who accept the loss will not get anything.(e) I believe there are plenty of players, who claim to have had a T1 deck while actually their deck was not as strong as they believe.Now I said before that I expect my opinion to be unpopular. I still hold it and you may disagree with me, of course. Thank you @evilprofesseur for asking me about it. I'm not trolling here, my concern is that taking these things to support does not do any good to the game. Fixing the issue would ulimately be a good move, Hutch.On a different personal note:AndreasSimmer said:Popular opinion, stay silent when you dont know what the actual case is about.01718 said:Unpopular Opinion: It is not a support issue, if you finish in T2 because the servers didn't hold up.I am sorry that you felt offended by my opinion and that you had to ask me politely to stfu. In fact I was just replying to @Oliver77 question in a general manner. I was not talking about "an actual case".0liver77 said:Maybe I should write to the support...?
I would agree to that, if it wasn't for the fact that we've seen over and over that not everyone is hit the same way. Some can't race. Some race almost normally. Crucially, if the server hiccup occurs while trying to set up a race, you leave a bad ghost, which is a straight road to t2. Not to mention the fact that you base your races in the time available and randomising it destroys one of the few bits of strategy we have three.
And most of all - the argument that only individual issues should go to support. I'd agree with that too... If anything was being done with the issue. If there was some fixing done after the issue popped up. But server errors - though rarer now still happen and wreak havoc on t1/t2 border. It's a random element that has no place in the game as we know it and it's infuriating when you spent real money to compete
Re: MG Metro 6R4 Finals - Dodge (Event)
01718 said:evilprofesseur said:I'm gonna need you to elaborate on this oneAn attempt of a positive definition:I would say that support should be contacted if there is an individual problem that is not induced by a mistaken user. For example, if you buy a pack and the game charges you twice the displayed amount of cash or gold, I would contact the support. However, I would probably not contact the support if I already found out that the error is known to the developers. I would only do so, if they ask me to make a claim, because I would expect them to fix it. However, if I get the impression that there is no automated process, I would contact support.I would also contact support if there is some set of typical support cases (for example there was a support rule about accidentally sold high end cars some while ago. That is a user induced problem, however if support wants to deal with these issues out of compassion, I of course can only agree to it).I would also contact the support team if I believe to have found a yet unknown bug (bug reporting), unless there is a different way to report bugs.I might also contact support if I observe some kind of fraud or cheat system on other players, unless there is a different way to report cheaters.If I kept thinking about it, I might identify other reasons why I might ever want to contact support.However I feel very strongly that missing out on prices because servers lag for everyone is not a good reason for support, because(a) I believe that the server issues are somewhat ubiquitous near the end of important events. There was someone claiming that only Euro servers were affected and that Euro players in so called mixed brackets had a disadvantage. (I don't know if this is true which does not mean that I doubt this observation.)(a) players and probably even the support team will have a hard time to prove, that a player would have won matches if he had the chance to play them.(b) it is completely unclear who would be eligible for what kind of compensation. Say I'm 60 points behind and now I claim I didnt reach T1 because of server issues. Is that plausible?(c) support would be drowned with requests. I believe drowning the support with petty requests distracts them from real issues and might likeley even require Hutch to employ more support staff and less development staff.(d) I personally don't like the idea that those players who complain get a reward and those who accept the loss will not get anything.(e) I believe there are plenty of players, who claim to have had a T1 deck while actually their deck was not as strong as they believe.Now I said before that I expect my opinion to be unpopular. I still hold it and you may disagree with me, of course. Thank you @evilprofesseur for asking me about it. I'm not trolling here, my concern is that taking these things to support does not do any good to the game. Fixing the issue would ulimately be a good move, Hutch.On a different personal note:
Is this an april 1st joke that I don't get?
Joking asides, I don't think you will find many people that will agree with you.
It's pretty easy:
I'm
the consumer. I play the game. I "possibly" spent money it. Therefore
if I miss out on a prize car (the thing the game is about) I worked hard for and that I would
have won, because of something like a server error then it is my right to contact somebody and
describe to them what happened and demand the price I was entilted for. Imo you should get at least a valuable compensation
for it and at best, the prize car. Now who do I contact for something
like this? Robin? Tim? Katie? Or the Support Guys?
In many
other games the developers apologize as soon as possible when they
encounter server errors or other problems (And I'm speaking about
unimportant server errors, not about ones that happen during the last
crucial minutes during a final, that was build up for 2 weeks). Not only that, but they also give out
generous compensations. Now what do we get in TopDrives? Another Server
Error in the next final.
Re: Tyres for Volkswagen I.D. R Pikes Peak
Looks like slicks to me. The "intended use of the car" is pikes peak, a fully paved road hill climb. I am yet to see one of these driving in the dirt or snow.
Re: NEW Event: Titanium Titans
TopDrives40778 said:Maybe 500 and 10 like a prize car FinalsAndreasSimmer said:For the final.. how many players in a bracket, and how many get the titanium pack? I remember from the past irpg series that the final had pretty hefty competition,
Flatten the curve 
.
.As its already a preselected playerfield i would support a softer payout structure.
Re: MG Metro 6R4 Finals - Dodge (Event)
I mean, that could literally be the definition of a support issue.01718 said:Unpopular Opinion: It is not a support issue, if you finish in T2 because the servers didn't hold up.
Re: The Rhine - Porsche (Event)
mikes
6
Re: 1997 Nissan Patrol (E9)
There is no correct angle of view for the photos. The current one is fine in my opinion.
