Help & Support

Internet connection

MarcoilduceMarcoilduce Member Posts: 1
On my Pixel XL, the game keeps saying I am not connected to the Internet. I can't get the free prizes. I cloud save, get ads, and can by stuff. 

Answers

  • Jackie_ElleJackie_Elle Member Posts: 1
    Following due to same problem
    jackie
  • demersondemerson Member Posts: 1
    Hello, just started playing but game says I'm not connected to internet thus not receiving surprise box
  • Hutch_MattHutch_Matt Administrator, Hutch Staff Posts: 294 admin
    Hi all,
    Are you still encountering this issue or is it ok now?  We think there was a temporary problem with the server, but as far as we can see it should now be fixed.
    Thanks
  • NebslyricNebslyric Member Posts: 1
    I'm running Race Off via Apple TV.  All other apps connect to internet except this one.  Cannot claim prizes and when I purchased gems though Apple, the credits were not applied.  Please help.
  • Hutch_MattHutch_Matt Administrator, Hutch Staff Posts: 294 admin
    Ah ok, sorry to hear that.  We have seen this bug on other platforms too, so could be the same thing happening on TVOS.  Please could you contact our support team via Help & support in the game's settings menu or email us at [email protected], and they will be able to talk you through some work-arounds.  Thanks
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