General Discussion

Daily reward - server error

greddygreddy Member Posts: 1,456 ✭✭✭✭✭
edited June 14 in General Discussion
Anybody with the same issue?
Cant get into the game. As soon as game loads, i got daily reward screen and server error after. 



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Comments

  • erjuitoerjuito Member Posts: 105 ✭✭
    It happens to me exactly the same
  • TopDrives40778TopDrives40778 Member Posts: 1,202 ✭✭✭✭✭
    Canary in the coal mine
  • vossixvossix Member Posts: 416 ✭✭✭✭
    Here the same. 
    Can't go in the game. No chance to play. 
  • PimPim Member Posts: 45 ✭✭
    I get the same
  • AntounAntoun Member Posts: 1,147 ✭✭✭✭✭
    Exactly the same, I click on the reward the server error occured and then the game restarted over and over...
  • Hutch_RobinHutch_Robin Administrator, Hutch Staff Posts: 821 admin
    I've found an issue on Day 438. The pack would always have been showing as white, as it's misdefined. I've corrected it, but as the reward is cached in advance, it may not help those experiencing the issue.

    I've notified a server engineer. When we get to work, they'll investigate.
  • AntounAntoun Member Posts: 1,147 ✭✭✭✭✭
    I've found an issue on Day 438. The pack would always have been showing as white, as it's misdefined. I've corrected it, but as the reward is cached in advance, it may not help those experiencing the issue.

    I've notified a server engineer. When we get to work, they'll investigate.
    @Hutch_Robin I can confirm it to you, I can see the picture but the pack is still bugged 😉
  • Hutch_RobinHutch_Robin Administrator, Hutch Staff Posts: 821 admin
    edited June 14
    I've notified a server engineer. When we get to work, they'll investigate.
    Investigating has identified a solution. An engineer will work on that today. A separate task to prevent this error in future has been created for future development.
  • erjuitoerjuito Member Posts: 105 ✭✭
    I've notified a server engineer. When we get to work, they'll investigate.
    Investigating has identified a solution. An engineer will work on that today. A separate task to prevent this error in future has been created for future development.

    Still not working for when it will solve? We are losing a lot of profits for this
  • greddygreddy Member Posts: 1,456 ✭✭✭✭✭
    Late join it is...or no join at all. 
  • mikesmikes Member Posts: 3,802 ✭✭✭✭✭
    Will this crash the system for those of us receiving the daily bonus tonight? Or is it fixed for those yet to receive yet?
  • greddygreddy Member Posts: 1,456 ✭✭✭✭✭
    Not fixed yet, cant join the game for 16 hours now. 
  • krystiankrystian Member Posts: 646 ✭✭✭✭
    @Hutch_Robin how engineer doing?Tell him to hurry up.
  • RWareRWare Member Posts: 508 ✭✭✭✭
    I hit that reward tomorrow :(

    Looks like I will have a free weekend from the game if it's still not fixed 
  • sinnersinner Member Posts: 1,085 ✭✭✭✭✭
    Well it looks like it fixed on mine now, I'm a few days behind 
  • TopDrives40778TopDrives40778 Member Posts: 1,202 ✭✭✭✭✭
    mikes said:
    Will this crash the system for those of us receiving the daily bonus tonight? Or is it fixed for those yet to receive yet?

    mikes said:
    Will this crash the system for those of us receiving the daily bonus tonight? Or is it fixed for those yet to receive yet?
    According to Robin, it’s fixed for you
  • greddygreddy Member Posts: 1,456 ✭✭✭✭✭
    @Hutch_Robin

    Problem is still not fixed




  • RWareRWare Member Posts: 508 ✭✭✭✭
    Might not be helpful greddy, but have you cleared cache?


  • greddygreddy Member Posts: 1,456 ✭✭✭✭✭
    RWare said:
    Might not be helpful greddy, but have you cleared cache?


    Tried, no difference
  • TopDrives40778TopDrives40778 Member Posts: 1,202 ✭✭✭✭✭
    If the engineer can't fix the problem, can he at least go in and play my hands for me in the Daily and Qualifiers?  ;)
  • vossixvossix Member Posts: 416 ✭✭✭✭
    edited June 14
    After 12 hours from the last post from Hutch nothing is going. 
    That's not funny. Why Hutch say nothing? 

    @Hutch_Robin
    We want answers. We want back in the game. 
    Post edited by vossix on
  • TopDrives40778TopDrives40778 Member Posts: 1,202 ✭✭✭✭✭
    Try hitting 'Events' really quickly before the Claim Prize appears - this worked for me as a temporary workaround
  • mikesmikes Member Posts: 3,802 ✭✭✭✭✭
    A new wave of people will hit this issue today. 
  • krystiankrystian Member Posts: 646 ✭✭✭✭
    Hutch enginner is overheated after 15h of work today.Maybe he can fix it when he cool down tomorrow
  • jigajiga Member Posts: 383 ✭✭✭✭
    Pretty stink REWARD


  • NumarNumar Member Posts: 1,731 ✭✭✭✭✭
    Have the same issue , if you tap event fast you can play but cant come back to main menu ...
  • GymopenGymopen Member Posts: 28

    Endless loop 🙃☺🙃☺🙃☺
  • Carlos_RacineCarlos_Racine Member Posts: 120 ✭✭✭
    Can‘t play, funny it‘s no final
  • RWareRWare Member Posts: 508 ✭✭✭✭
    Not fixed.

    Endless loop of error. Hutch please respond.

  • nel1978nel1978 Member Posts: 160 ✭✭✭
    Still not work for me too, impossible to get in the game 
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